We have a no-return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and have a manufacture default.
To complete your return, you must contact us first at merch@jacquieroar.com
We require a receipt or proof of purchase, and you must ship the item back to use for the process of the return.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 – 30 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at merch@jacquieroar.com
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
We do not accept any exchanges.
To return your product, our support team will provide you the shipping instructions once approved.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at merch@jacquieroar.com for questions related to refunds and returns.
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